PRIVACY POLICY

This Privacy Policy explains how we manage your personal information that we collect about you. Please read this Privacy Policy before using our website CONNOLLY STAIRS (our “website”) or submitting any personal information. By using our website, you are accepting the practices described in this Privacy Policy.

This privacy policy sets out how CONNOLLY STAIRS uses and protects any information that you give CONNOLLY STAIRS when you use this website. CONNOLLY STAIRS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. CONNOLLY STAIRS may change this policy from time to time by updating this page. We will inform you of any changes to our Privacy Policy in the future.

What we collect

We may collect the following information from you:
First Name, Last Name, Business Name
Contact information including email address and telephone number
Shipping and Billing address
Sign up time and date
Transaction data (items purchased, number of items purchased, order value, order time and date) Google Analytics (no personal identifiable information is passed on – all information is anonymised)
All the above historic data is kept within your account for reference purposes by you in the future. If you wish for this data to be removed please refer to our Right to be Forgotten section.

By submitting this information, you agree to us using the data in accordance with our Privacy Policy and our Terms and Conditions. The information we gather is used to allow us to process your order request and invoicing. Relevant information is used by us, our agents and third parties to fulfil your order and provide you with the service you have requested and to enable us, our agents and third parties to communicate with you with respect to matters concerning this provision.

Where we collect

We collect the following information via:

  • Account registration
  • Checkout
  • Text Messages / WhatsApp / Facebook
  • Contact Us form
  • Direct Emails

What we do with the information we gather

The information that we gather is for the purpose of processing your order/s, in an efficient and accurate manner.

We may periodically send newsletters about new products, special offers or other information which we think you may find interesting using the email address which you have provided. This will only apply if you have opted in to receive our newsletter.

Any data received via email or forms will never be used for other purposes.

Right to be Forgotten

If you wish to delete your account/leave and have your data removed, please contact us at info@connollystairs.ie and we will remove all data associated with you.

Security

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Cookie Policy

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How to opt-out of cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue you with a cookie when you log on to our website and you are deemed to have consented to the use of the cookie. The purpose for which the cookie is used is for identification of a specific user during a session on our website e.g. when a user is logged on to the website to identify what permissions they have and what items are in their shopping cart. The cookie will be deleted at the end of the website session.

If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to social networks

CONNOLLY STAIRS carries share buttons to allow users to easily share content through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. CONNOLLY STAIRS does not control the use of these cookies and you should check the relevant third party website for more information.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Controlling your personal information

The Acts give you the right to access information held about you. Your right of access to your data can be exercised in accordance with the Acts. You have the right to have any inaccuracies in your information corrected.

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your account details at any time by contacting our Customer Services Team or at into@connolly stairs.ie

We may require photographic identification (passport or drivers license) in order for us to authenticate your membership.

You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Transmission of your data

While care is taken to protect your personal information received from you via our website, unfortunately no data transmission over the Internet is guaranteed as fully secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, however, we are required to protect it in accordance with the Acts.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at our hosting company, SiteGround, which is located in United Kingdom, Europe. You can read SiteGrounds Privacy Policy here. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Newsletters

You have the right to ask us not to process your personal data for newsletter marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

Payment gateways

All payments on our website are done via third party payment gateways which are listed below. We do not hold any personal transaction data.
Stripe Payment UK

Changes to our policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website and you will be notified by email.

Our privacy compliant process

If you are concerned with the way your personal information has been handled, please contact or write to us, or alternatively, contact our Data Protection Officer as set out below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

Data Protection Officer

  • Telephone: +353 014507826
  • Email: info@connollystairs.ie
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